Returns and Refunds Policy

Last updated: 7th August 2026

We want you to be happy with your Atomberg fan. If something is not right, this page explains exactly what you can do and how long you have to do it.

This policy applies only to products bought directly from atomberg.lk. Products bought from a retail store, marketplace or any other seller must be returned to that seller under their policy.

1. Cancelling before dispatch

You can cancel any order at no cost before we send you a dispatch confirmation. Email sales@atomberg.lk or call 076 607 2023 with your order number.

If payment has already been taken, we will refund it in full to the original payment method.

Once the order has been dispatched, cancellation is treated as a change of mind return under section 4.

2. Damaged in transit or wrong item delivered

Please check your parcel before you sign for it.

• If the outer packaging is visibly damaged, note this on the courier's delivery sheet before signing.
• Report the issue to us within 48 hours of delivery, with photographs of the packaging, the product and the shipping label.

If we confirm the product was damaged in transit or the wrong item was sent, we will arrange collection at our cost and send a replacement, or issue a full refund including delivery charges, at your choice.

Claims made more than 48 hours after delivery for transit damage are harder to verify and may be declined, because we cannot rule out damage occurring after delivery.

3. Product not working on first use

If the fan does not work when correctly installed for the first time, report it within 7 days of delivery.

Please have ready:

• your order number and invoice;
• the product serial number, shown on the motor housing and the box;
• a short video or photographs showing the fault;
• confirmation that installation was carried out by a qualified electrician in line with the manual.

If we confirm a manufacturing fault, we will replace the product at no cost to you, including collection and re-delivery. If the same model is unavailable, we will offer an equivalent model or a full refund.

4. Changed your mind

You may return a product within 7 days of delivery for a refund, provided that:

• the product is unused, uninstalled and unregistered;
• it is in its original packaging with all blades, accessories, remote control, screws, manual and warranty card;
• the packaging has not been damaged, defaced or written on;
• you have the original invoice or order number.

What you get back. We will refund the product price. Return delivery cost is deducted from your refund, or you may return the product to us yourself at your own cost. Original outbound delivery charges are not refunded.

What we cannot accept. A ceiling fan that has been mounted, wired, or had its blades fitted cannot be returned as a change of mind, because it can no longer be sold as new. Please be sure of the model, sweep size and colour before installation.

There is no statutory cooling off period for online purchases in Sri Lanka. The 7 day window above is a policy we offer voluntarily, and it does not affect your legal rights in relation to faulty or misdescribed goods.

5. Items we cannot take back

• Products that have been installed, wired, or show signs of use, other than where the product is faulty.
• Products damaged by incorrect installation, voltage fluctuation, power surge, misuse, accident, water or pests.
• Products returned without original packaging, accessories or serial number label.
• Products where the serial number has been removed, altered or is illegible.
• Free gifts and promotional items, unless the main product is also returned.
• Products bought from any seller other than atomberg.lk.
• Clearance, display or "as is" items, where clearly marked as non-returnable at the time of sale.

6. How to start a return

Step 1. Email sales@atomberg.lk or WhatsApp 076 607 2023 within the applicable time limit. Include your order number, the reason for return, and photographs or a video where relevant.

Step 2. We will respond within 2 working days with a return authorisation and instructions. Do not send anything back before you receive this. Unauthorised returns may be refused.

Step 3. Pack the product securely in its original box. Attach the return authorisation reference to the outside of the parcel.

Step 4. Either hand the parcel to the courier we arrange, or deliver it to 420, 1/1, Elvitigala Mawatha, Colombo 05, Sri Lanka during business hours.

Step 5. We inspect the product within 3 working days of receiving it and confirm the outcome by email.

7. Refunds

• Approved refunds are processed within 7 working days of us completing the inspection.
• Refunds are made to the original payment method. We cannot refund to a different card or account.
• Card refunds may take a further 7 to 14 working days to appear on your statement, depending on your bank. This part is outside our control.
• For cash on delivery orders, refunds are made by bank transfer to an account in the name of the person who placed the order. We will ask you for the account details in writing.
• If your order used a discount code, we refund the amount you actually paid, not the pre-discount price.
• If an order qualified for free delivery because of its value and a partial return takes it below that threshold, the delivery charge may be deducted from the refund.

8. Exchanges

We can exchange a product for a different model or colour within 7 days of delivery, on the same conditions as section 4. If the new product costs more, you pay the difference. If it costs less, we refund the difference.

9. Warranty claims are different from returns

If a fault appears after the first 7 days, it is handled as a warranty claim, not a return. Your Atomberg fan is covered by a three (3) year warranty from the date of invoice. Warranty claims are resolved by repair or replacement of the defective part, not by refund, unless repair and replacement are both not reasonably possible.

Full details, including what the warranty does and does not cover, are in our Warranty Policy and in the warranty card supplied with your product.

10. Your statutory rights

Nothing in this policy limits your rights under the Consumer Affairs Authority Act No. 9 of 2003, the Sale of Goods Ordinance (Chapter 82), or any other applicable law of Sri Lanka. Goods must correspond with their description, be of merchantable quality, and conform to the warranty given.

If you are not satisfied with how we have handled your claim, please escalate to sales@atomberg.lk. You may also contact the Consumer Affairs Authority of Sri Lanka at www.caa.gov.lk or on hotline 1977.

11. Contact

Returns address: Atomberg Sri Lanka, 420, 1/1, Elvitigala Mawatha, Colombo 05, Sri Lanka
Email: sales@atomberg.lk
Telephone: 076 607 2023
Hours: Monday to Friday, 9.00 a.m. to 5.00 p.m.