Terms and Conditions

Last updated: 7th August 2026

1. Who you are dealing with

This website, atomberg.lk (the "Site"), is operated by Dewan Trust (Private) Limited, a company incorporated in Sri Lanka, with its registered office at 420, 1/1, Elvitigala Mawatha, Colombo 05, Sri Lanka ("we", "us", "our").

We are the sole authorised distributor of Atomberg products in Sri Lanka. "Atomberg", the Atomberg logo and all related product names are trademarks of Atomberg Technologies Private Limited, India, and are used by us under authorisation. Your contract of sale for any product purchased on this Site is with us, not with Atomberg Technologies Private Limited.

Contact details:

Email: sales@atomberg.lk
Telephone: 076 607 2023
WhatsApp: 076 607 2023
Customer service hours: Monday to Friday, 9.00 a.m. to 5.00 p.m., excluding public holidays

2. Acceptance of these Terms

By accessing the Site, creating an account, or placing an order, you agree to be bound by these Terms and Conditions ("Terms"), together with our Returns and Refunds Policy, Warranty Policy and Privacy Policy, each of which is incorporated into these Terms by reference.

These Terms constitute a legally binding contract concluded by electronic means, and are enforceable under the Electronic Transactions Act No. 19 of 2006 (as amended). If you do not agree to these Terms, do not use the Site.

3. Eligibility

To place an order you must:

• be at least 18 years of age and legally capable of entering into a binding contract;
• provide a valid delivery address within Sri Lanka;
• provide accurate, current and complete information at checkout.

We sell only to end consumers and to businesses purchasing for their own use. We do not sell for resale. We may cancel or refuse any order that we reasonably believe is placed for resale purposes.

4. Your account

If you create an account, you are responsible for keeping your login credentials confidential and for all activity under your account. Notify us immediately at sales@atomberg.lk if you believe your account has been accessed without authorisation. We may suspend or close an account that we reasonably believe is being used fraudulently or in breach of these Terms.

5. Products and product information

We take reasonable care to describe our products accurately, including specifications, sweep size, air delivery, power consumption and features.

Please note:

• Product images are for illustration. Actual colour and finish may vary slightly due to photography, lighting and screen settings.
• Performance figures such as air delivery (CMM), power consumption (watts) and efficiency are manufacturer test values obtained under standard test conditions. Actual performance varies with installation height, ceiling type, room size, voltage conditions and usage.
• Specifications and packaging may be updated by the manufacturer without notice.
• Accessories shown in images are not included unless expressly listed in the product description.

All products are subject to availability. Listing a product on the Site is not a guarantee that it is in stock.

6. Prices, taxes and currency

• All prices are shown in Sri Lankan Rupees (LKR) and are inclusive of all applicable taxes and levies, unless stated otherwise at checkout.
• Delivery charges, where applicable, are shown separately at checkout before you confirm your order.
• Prices may change at any time, but a change will not affect an order we have already accepted.
• We will never charge you more than the price displayed for the product at the time your order is accepted.

Pricing errors. Despite our efforts, a product may occasionally be listed at an incorrect price due to a system, typographical or human error. If we discover an error in the price of a product you have ordered, we will contact you before dispatch to ask whether you wish to proceed at the correct price or cancel the order. If we cannot reach you within 3 working days, we will cancel the order and refund you in full.

7. Orders and when a contract is formed

• Placing an order on the Site is an offer by you to purchase the product on these Terms.
• The order confirmation email or on-screen confirmation is an acknowledgement that we have received your order. It is not acceptance of your order.
• A binding contract is formed only when we send you a dispatch confirmation confirming that the product has been handed over for delivery.
• Until dispatch confirmation, we may decline or cancel your order for any lawful reason, including unavailability of stock, a pricing or description error, inability to verify your identity or payment, suspected fraud, or a delivery address we do not serve. If we cancel, we will refund any amount already paid in full.

8. Payment

• We accept the payment methods displayed at checkout, which may include Visa, Mastercard, local debit cards, bank transfer, and cash on delivery where offered.
• Card payments are processed by third party payment service providers. We do not store your full card details on our systems.
• Your order will not be dispatched until payment has been received in full and cleared, except for cash on delivery orders.
• If a payment is reversed, charged back or fails after dispatch, we may recover the amount due from you and may suspend your account pending resolution.
• We may carry out fraud and identity checks and may request additional verification before accepting an order.

Cash on delivery (if offered). Available for orders up to LKR XX,XXX within the areas we serve. Payment must be made in full in cash at the point of delivery. Partial payment is not accepted. Repeated refusal of cash on delivery orders may result in this option being withdrawn from your account.

9. Delivery

We deliver to addresses within Sri Lanka only. Certain remote areas may be excluded or subject to additional charges.

Estimated delivery time is 2 to 3 working days from dispatch for Colombo and suburbs and 2 to 5 working days for other areas. These are estimates, not guarantees.

Delivery is carried out by third party courier or transport partners. Delivery may be delayed by factors outside our control, including weather, transport disruption, strikes and public holidays.

Someone aged 18 or over must be available at the delivery address to receive and sign for the goods.

If delivery cannot be completed because no one is available or the address details are incorrect or incomplete, we may charge a re-delivery fee. After two failed delivery attempts we may cancel the order and refund the product price less delivery and re-delivery costs actually incurred.

Risk and ownership. Risk in the goods passes to you on delivery. Ownership of the goods passes to you when we have received payment in full.

Inspection on delivery. Please inspect the outer packaging before signing. If the packaging is visibly damaged, note this on the courier's delivery record and inform us within 48 hours, with photographs. See our Returns and Refunds Policy.

10. Installation

Ceiling fans supplied by us are not sold with installation included unless installation is expressly purchased as an add-on or stated in the product description.

Installation must be carried out by a qualified electrician in accordance with the installation manual supplied with the product and applicable Sri Lankan electrical wiring standards. We are not liable for any loss, damage or injury arising from incorrect installation, unsuitable ceiling fixtures, inadequate mounting, or wiring that does not comply with applicable standards. Incorrect installation may also void your warranty. See clause 11.

11. Warranty

Products purchased on this Site carry a three (3) year manufacturer warranty from the date of invoice, on the terms set out in the warranty card supplied with the product and in our Warranty Policy.

The warranty covers manufacturing defects in materials and workmanship in the fan motor and electronic components, at our option by repair, replacement of the defective part, or replacement of the product.

The warranty does not cover:

• normal wear and tear, discolouration, or cosmetic damage that does not affect function;
• damage caused by incorrect installation, unauthorised repair, or modification;
• damage caused by voltage fluctuation, lightning, power surges, or use with an incompatible regulator, dimmer or inverter;
• damage caused by misuse, negligence, accident, impact, water ingress, pests, corrosive environments, or use outside the product's stated operating conditions;
• consumables and accessories where separately stated, including remote control batteries;
• products where the serial number has been removed, altered or is illegible;
• products purchased from a seller other than us or another authorised Atomberg channel in Sri Lanka.

Making a claim. Contact us at sales@atomberg.lk or 076 607 2023 with your order number, invoice, product serial number and a description of the fault. We may require the product to be inspected before a claim is approved. Warranty service is provided at our authorised service points; transport of the product to and from the service point is your responsibility / arranged by us.

Your statutory rights. Nothing in this warranty or these Terms limits or excludes any right you have as a consumer under the Consumer Affairs Authority Act No. 9 of 2003, the Sale of Goods Ordinance (Chapter 82), or any other applicable law of Sri Lanka. This warranty is in addition to those rights, not a substitute for them.

12. Cancellations, returns and refunds

Cancellations, returns, exchanges and refunds are governed by our Returns and Refunds Policy, which forms part of these Terms.

13. Promotions, discount codes and vouchers

• Promotional offers, discount codes and vouchers are valid only for the period and on the terms stated, cannot be exchanged for cash, and cannot be combined with other offers unless expressly stated.
• One code per order unless stated otherwise.
• We may withdraw or amend a promotion at any time before an order is accepted.
• If an order that used a discount code is partially returned, the refund will be calculated on the discounted amount actually paid.
• We may cancel an order and void a code where we reasonably believe it has been obtained or used fraudulently or in breach of its terms.

14. Acceptable use of the Site

You must not:

• use the Site for any unlawful or fraudulent purpose;
• attempt to gain unauthorised access to the Site, its servers or any connected system;
• introduce malware, conduct automated scraping, or place bulk or speculative orders;
• copy, reproduce or republish any part of the Site except as permitted by clause 15;
• misrepresent your identity or use another person's payment details.

We may suspend or restrict your access to the Site if you breach this clause.

15. Intellectual property

All content on the Site, including text, images, product photography, videos, graphics, layout and software, is owned by or licensed to us or to Atomberg Technologies Private Limited, and is protected by the Intellectual Property Act No. 36 of 2003 and applicable international law.

You may view and print content for your own personal, non-commercial use. You may not otherwise copy, reproduce, distribute, modify or use any content for commercial purposes without our prior written consent.

16. Reviews and user submitted content

If you submit a review, comment, photograph or other content to the Site:

• you confirm it is your own, is accurate, and does not infringe anyone else's rights;
• you grant us a non-exclusive, royalty free, worldwide licence to use, reproduce and display that content in connection with our business, including in marketing;
• we may edit, refuse to publish, or remove content that we consider unlawful, offensive, misleading, promotional or otherwise inappropriate.

17. Privacy and personal data

We process your personal data in accordance with our Privacy Policy and the Personal Data Protection Act No. 9 of 2022. By placing an order you agree that we may share your name, contact details and delivery address with our courier, payment and service partners to the extent necessary to fulfil your order and provide after sales service.

18. Third party services

The Site is hosted on the Shopify platform and uses third party payment gateways, delivery partners and analytics providers. Their services are governed by their own terms and privacy policies. We are not responsible for the acts or omissions of third parties beyond our reasonable control, except where we are liable at law.

The Site may contain links to third party websites. We do not control and are not responsible for the content of those sites.

19. Limitation of liability

Nothing in these Terms excludes or limits our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• any liability that cannot lawfully be excluded or limited under the laws of Sri Lanka, including your rights under the Consumer Affairs Authority Act No. 9 of 2003.

Subject to the above:

• our total liability to you in connection with any order is limited to the amount you paid for that order;
• we are not liable for indirect or consequential loss, loss of profit, loss of business, loss of data, or loss of opportunity;
• we are not liable for loss or damage arising from installation carried out by anyone other than a technician appointed by us, or from failure to follow the product manual;
• we do not warrant that the Site will be uninterrupted, error free, or free from viruses.

20. Indemnity

You agree to indemnify us against any loss, claim, cost or liability arising from your breach of these Terms, your misuse of the Site, or your infringement of the rights of any third party.

21. Events outside our control

We are not liable for any failure or delay in performing our obligations caused by events outside our reasonable control, including natural disaster, epidemic, fire, flood, war, civil unrest, strike, import restriction, currency or shipping disruption, power failure, telecommunications or internet failure, or action by a government or regulatory authority. If such an event continues for more than 30 days, either party may cancel the affected order and we will refund any amount paid for undelivered goods.

22. Changes to these Terms

We may update these Terms at any time. The version in force at the time you place an order is the version that applies to that order. Please review these Terms each time you shop with us. The "Last updated" date at the top shows when the current version took effect.

23. General

Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force.

No waiver. Our failure to enforce any right is not a waiver of that right.

Assignment. You may not assign your rights under these Terms without our written consent. We may assign or transfer our rights and obligations to a successor in business or an affiliate, on notice to you.

Entire agreement. These Terms, together with the policies referred to in them, form the entire agreement between you and us in relation to your purchase, and supersede any prior discussions or representations.

Language. These Terms are issued in English. Any translation is provided for convenience only, and the English version prevails.

24. Governing law and disputes

These Terms and any dispute arising out of or in connection with them are governed by the laws of the Democratic Socialist Republic of Sri Lanka. The courts of Colombo have exclusive jurisdiction.

Before commencing proceedings, we ask that you contact us at sales@atomberg.lk so we can try to resolve the matter directly. You also have the right to make a complaint to the Consumer Affairs Authority of Sri Lanka (www.caa.gov.lk, hotline 1977).

25. Contact us

Atomberg Sri Lanka, 420, 1/1, Elvitigala Mawatha, Colombo 05, Sri Lanka
Email: sales@atomberg.lk
Telephone: 076 607 2023